FAQ (Product Questions)

Q: Do SALTPUR Salt Lamps reduce in size or lose their ionizing effect over time?

A: No, as long as you do not place them in water, over time our Saltpur Salt lamps will not reduce in size or lose their ionizing effect.

Q: What is the difference between the natural shaped Saltpur lamps and the Saltpur  shaped lamps as far as energy and negative ions?

A. We provide products that bring out the inherent beauty and wellness aspect of the natural materials they are created from. If your interior does not lend itself to our more rough hewn shapes, we do offer gently smoothed lamps that fit nicely into a more polished interior space. We do not promote the machining of “novelty” artificial forms or objects completely unrelated to the ancient crystals they are created from. In our minds, too much manipulation with modern tools negates the beneficial properties of the lamps themselves, as well as, destroying their aesthetic quality.

We choose our lamps by their quality, beauty, integrity and responsibility. We only do the best manufacturing at our manufacturing unit.

Q: How do they ionize?

A: Crystal salt is one of the few minerals whose atomic structure is bound electrically, not molecularly. This characteristic of the mineral structure enables the crystal to change back and forth from crystalline to liquid state. The gentle heat of the lamp in the salt crystal creates a higher surface temperature than the surrounding air. This attracts the water molecules in the cooler surrounding air. The natural humidity in the air condenses on the crystal's surface. This enables the electrically bound sodium chloride mineral to split into independent (positive) sodium and (negative) chloride ions. 
This natural ionization creates an electric charge. After the water molecules evaporate again, the sodium and chloride ions turn back into their crystalline mineral form. When the sun heats up our largest natural salt solutions, the oceans, it generates the natural energy vibration of which our entire global environment consists. Salt crystal creates exactly the same natural energy field. Scientifically speaking, this natural ionization process takes place millions of times, invisible to the eye, and without any influence to the quality of the crystal. Similar to the concept whereby tree leaves absorb dangerous dioxides and transform them into essential oxygen, without damaging the plant.

The atomic structure of crystal salt contains more negative, chloride ions than positive, sodium ions which result in the emission of negative ions during the natural ionization process. Negative ions become dust collectors, attaching themselves to positively charged dust particles and cigarette smoke, purifying the circulating indoors air from dust, bacteria and pollutants.

Q: What size must a Saltpur Salt Lamp be to give the best results?

A: We recommend at least one Saltpur salt lamp per room. The smaller the lamp, the closer you should keep your lamp to you. The more lamps or the larger lamps, the farther you can put them. Like plants, the more healthy living things in your living and working space, the better it is for your health.

Q: What is there to consider?

A: Saltpur Salt Lamps are designed for inside use. Keep them away from water. In case a lamp has become wet by accident or has moisture build up simply leave it on for a while-the heat will be enough to dry up the lamp. Otherwise wipe it with dry damp cloth.


Q: Should I keep my Saltpur Salt Lamp on all the time?

A: To get the best effect, keeping the lamp on as long as possible is recommended. Leaving any electrical unit unattended is not advised.

Q: Does the electric bill go up if the lamps stay on all the time?

A: Our Saltpur salt lamps come with a 15 watt bulb and from my experience with them; I have not noticed the electric bill go up, even with several of them staying lit all the time. It’s same globe like normal fridge globe.

Q: I have tasted salt on my lips by having the salt lamp in my house, is this normal? I actually love it and feel like it has helped me lose weight and have much more energy.

A: We have had a few people tell us that when they have a humidifier or water fountain in their homes next to the salt lamp, they can taste the salt.

Q: I was wondering if you have any studies that detail the quantity of negative ions the lamps produce depending on the size and light?

A: Yes, all of our lamps from the Himalayan get tested. Every lamp emits negative ions. Depending on the size, how each lamp heats, produces a different amount of negative ions. Each lamp heats differently and thus producing different results. We recommend larger lamps or several lamps for larger spaces.

Q: I've received a gift of your beautiful SALTPUR Salt lamp and am wondering why it has to be lit to emit negative ions. Whether found in the Himalayas, they are not lit in their natural surroundings and they are said to have the same great health effects. Also, will they work as well with a 4 watt bulb or with the newer energy efficient bulbs currently available? I ask both these questions because I have a concern around energy use as it applies to the earth's dwindling resources.

A: Our Saltpur salt lamps have been tested lit and unlit by two separate testing devices. Lit and unlit they produce negative ions. When lit, the negative ion count and energy has shown to be much higher. The emission of ionization is primarily caused by the alternating actions of the salt's ability to first absorb water, and then evaporate it. To explain this more precisely, the heated salt crystal attracts the water molecules from the ambient air to its surface. The salt goes into a solution as it mixes with the water molecules. Sodium, as the positively charged ion, and chloride, as a negatively charged ion, becomes neutral and are emitted back into the environment.  Yes, using a lower wattage bulb is fine and recommended for sleeping with the lamp at night. Energy efficient bulbs can be used if the correct size is available.

Q: Is it safe to have the Saltpur lamp on all night while I sleep on the night stand? This is my first salt lamp.

A: We do recommend leaving the lamp on as long as possible. Just like any electrical unit, leaving it unattended is not advisable.

Q: How much Saltpur (sole) solution should I take every day?

A: Every morning, take one teaspoon of brine mixed in a glass of good quality artesian or spring water. Drink this on an empty stomach before taking breakfast. The amount of water is up to you, but you only need one teaspoon of sole for your daily intake.

Q: Are there any negative side-effects when drinking Himalayan Salts regularly over a long period of time?

A: One teaspoon of Himalayan Salt contains approximately 411mg of sodium. This very small amount of salt has an incredibly positive effect on your whole body, and normally, does not cause any danger even when taken regularly. But be careful about using commercial table salt. The USDA recommends a daily intake of no more than 2,500mg of sodium depending on your body weight. Himalayan Crystal Salt can be more readily metabolized by the body than refined table salt. This is the reason that it should also be used for seasoning your food and for all your cooking and baking needs.  

Q: After taking the Himalayan Crystal Salt on an empty stomach you recommend not to drink any coffee. Does this also apply to black teas, green teas or herb teas?

A: Black teas and green teas are acidic like coffee and have strong diuretic effects. The best is to drink an herbal tea.

Q: Can the Himalayan Salt solution go bad? How should it be stored?

A: The Salt solution can be kept indefinitely. It will never go bad. It can be kept anywhere. It doesn’t have to be refrigerated nor kept in the dark. However, it is recommended to keep it in a closed container to keep it free from dust and other airborne particles.

Q: Is my daily salt solution intake dependent on my body weight?

A: The recommended one teaspoon of salt solution per day is a general guideline for adults who can be adjusted a bit according to one’s own feeling. It’s not a question of “more is better,” but rather the intake of the frequency pattern of the salt solution that is important. One drop of the salt solution would be sufficient. With the teaspoon, you will also cover all the necessary minerals and trace elements. For children, a few drops are sufficient.

Q: Can the Himalayan Crystal Salt also be given to animals?

A: Just as with humans, the natural crystal salt will have its positive effect on the animal body. If you put a few drops into the food, it will increase the vitality and strengthen the immune system of your pet or animal. Otherwise use SALTPUR animal lick salt.

Q: Can I use the Himalayan Saltpur Salt Solution therapy along with my fasting?

A: The Himalayan Salt therapy is a good complement to fasting. It helps to eliminate the toxins and also provides vitality and support to the body as it labors to rid itself of toxins. Just be sure to drink sufficient amounts of water while fasting.

Q: Can I drink the Himalayan Crystal Salt solution in the evening instead of in the morning?

A: The benefits of the Salt Solution therapy are realized best when taken on an empty stomach. You can also do the Salt therapy in the evening but you should keep this rhythm as the body maintains the frequency pattern of the salt for 24 hours.

Q: Does an acrylic salt mill harm the quality of the salt?

A: Only salt mills and grinders having metal grinding mechanisms will cause a reaction with the salt. Ceramic mills and grinders are recommended if you not happy with metal grinders.

Q: Is the Salt anti-allergenic and homeopathic and what natural treatments are they used for?

A: Yes, all the products we offer you are 100% natural, homeopathic, safe, organic and earth friendly. Our products are recommended by Health practitioners, Feng shui experts, Alternative doctors, + many others.


Website Security, Shipping, Payment, and Refund Questions

Q: Is your website secure?

A: Please be assured our shopping cart and payment gateway authorize.net is encrypted with 128-bit SSL encryption - your data is secured and never stores on our server. We are PCI compliant and we do not store any credit card numbers. This is done by our payment gateway.

Q: Domestic and International Shipping Rates

A: It’s vary from city to city and country. Please place your order alongwith your city name and physical address and we will notify you for exact shipping charges.

Q: International Shipping Rates

A: We do ship all over the world. Shipping varies by weight and we use the South African post office/FEDEX/DHL. Bulk container orders can be organized from our overseas office directly.

Q: Do you only ship by POST OFFICE?

A: We ship via SOUTH AFRICAN POST OFFICE, FAST WAY COURIER (only some areas covered) please inquire accordingly/ FAST MAIL. The SA Post office is used for all our south African destination and neighbor countries and works in overnight, second day and three day, five days shipping available.

Q: After I order, when can I expect my products?

A: Orders get shipped from 1-3 business days. Once shipped, expect a delivery time of 2-5 business days for most products depending on your location in relation to Johannesburg. We will notify you of any delayed shipments.

Q: Do I get a tracking number?

A: Yes, you will get instant POST OFFICE / FAST WAY tracking numbers by email once your order has shipped. Otherwise you can use your own courier if required.

Q: Are shipments insured?

A: shipments are insured upon customer demand. We do take excellent care to package your order. In the outside chance your shipment arrives damaged, please let us know immediately with an email or a phone call.

Q: I don't have a credit card, what can I do?

A: You can place an order by email or phone, we will hold it until money order, cashier’s check is received; or you may call and arrange to pick up your order and pay with money order or cash.

Q: What forms of payment do you accept?

A: Visa, MasterCard, Discover, PayPal, Bank Transfer, Cash.

Q: Do you have a refund policy?

A: Saltpur offers 100% Satisfaction Guarantee. However, if you experience any problem then the price of the item will be refunded minus shipping and a 10% restocking fee.  

Showroom Location

Q: Do you have a retail location?
A: Yes, our physical address is unit 14, twin park, 96, 2nd Kew 2090 Johannesburg. You can see more information by going to our Contact Us page. You can also see our Store Locator in details.


Wholesale & Corporate Gifting Questions

Q: Do you offer bulk ordering/wholesale/private label/corporate gifts? 
A: Yes, we do bulk selling / wholesale of products even private labeling (only for very bulk orders, private labeling done in our overseas manufacturing unit).  Corporate gift  requirements also can be discuss with us, we can do your branding on product boxes.

If you have any other questions, please contact us at 073-338-3355 or on our Contact Us Page


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